Kenny Smith is an industry veteran and consults both retailers and suppliers. He can be reached at by email here.
		JUNE 2009 Knucklehead Mistakes Ten mistakes beginning and seasoned sales people make that affect a dealer’s bottom line {DOWNLOAD ARTICLE} JULY 2009 YouTube Sales Training Posting product pitch videos on YouTube presells the customer, inspires salespeople to improve their craft {DOWNLOAD ARTICLE} AUGUST 2009 Quoting Prices Kills Profit Techniques to avoid quoting prices and to draw attention back to value {DOWNLOAD ARTICLE} SEPTEMBER 2009 ‘I’m Just Looking’ If customers utter that frustrating line, great. It’s an opportunity to show them all that you do {DOWNLOAD ARTICLE} OCTOBER 2009 ’Tis the Season to Add-On Sales guru Kenny Smith on the do’s and don’ts of add-on selling to make your registers ring all year long {DOWNLOAD ARTICLE} NOVEMBER 2009 Closing for Newbies ‘Some sales folks get so tied up trying to sell and demo that they don’t give the customer a chance to talk until it’s over.’ {DOWNLOAD ARTICLE}

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