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Billy Cuthrell owns and operates Progressive Music Center and askourmusicians.com. He's a customer service, management and music lessons expert.

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SEPTEMBER 2010
Treating Staff Infections
Watching employee behavior for early warning signs can stop staff infections
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OCTOBER 2010
Ghost Parent Syndrome
How to spot and engage ‘ghost parents’
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NOVEMBER 2010
Overinvolved Parents
Treatment options for parents who get too involved in their kid’s music lessons
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